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astronomia
Posts: 45
Joined: Mon Feb 24, 2014 11:24 am

unsubscribe

Postby astronomia » Wed Dec 24, 2014 8:59 am

Hy,
I'm sorry but about my some personal and technicals problems I must unsubcribe my account on Telescope.org. In the page of my account I have clicked on the button "Unsubscribe". After this, when I login to my count paypal is show "The button clicked to cancel my subscribe is not valid". What do you advise for this problem ?
Many thanks.
Francesco Badalotti

User avatar
Ed
Site Admin
Posts: 319
Joined: Wed Sep 21, 2011 2:18 pm

Re: unsubscribe

Postby Ed » Wed Dec 24, 2014 10:57 am

I'm sorry to hear you are leaving, but of course sometimes it is necessary.

The invalid button error happens to some people and we're not sure why. You have complete control over your payments to us through your paypal account, so you can cancel it manually as follows:

First, log into your PayPal account. At the welcome screen after you have logged in there is a 'Profile' drop down menu at the top. Choose 'My Money'. On the menu which appears next, choose to update 'my pre-approved payments'. You will then see a list of your recurring payments. Click through to the one for 'Exscitec Ltd.' On the next page is a 'Cancel' link.

I hope we will see you again soon!

Merry Christmas

Ed

astronomia
Posts: 45
Joined: Mon Feb 24, 2014 11:24 am

Re: unsubscribe

Postby astronomia » Wed Dec 24, 2014 11:21 am

Ok, I have unsubscribe my account on paypal. Many thanks at all. In the next time I hope return to telescope.org.

Francesco Badalotti


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