I would like to make it clear that Exscitec are highly valued partners of the Robotic Telescope and we are very pleased to work with them and to continue to work with them.
We are in the midst of a transfer at the moment which we expect will make everything much better for the telescope and will enable us to devote more time to the users, developing more extensive resources for their astronomy and for learning astronomy. The telescope will remain at the Observatory in Tenerife. The staff and the hosting systems will move and that is where we are. Much has been agreed but the legal transfer documents have not yet been signed.
If there are any problems and issues, please deal with me email@example.com
In the meantime your support is greatly valued and you have a telescope that is free to use. We do hope to be charging you again soon.